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Policies

YOU ARE WELCOME TO BOOK WITH GROOMZY IF YOUR CAT:

HEALTHY 

FRIENDLY 

NON MATTED ( please see matted policy below)

PLEASE DO NOT BOOK WITH GROOMZY IF ANY OF CONDITIONS BELOW OCCURS: 

PARASITES INSIDE FUR/ BODY (including flees)

RINGWORM

CAT FLU

BADLY MATTED FUR 

AGGRESSIVE BEHAVIOUR 

HAIR LOSS OR BALDING 

DISCHARGE FROM ANYWHERE 

SWELLING ANYWHERE 

OPEN WOUNDS 

CAT GIVEN BIRTH IN 3 MONTHS (You must confirm it with your vet)

MALES DESEXED IN 2 WEEKS (You must confirm it with your vet)

FEMALES DESEXED IN 3 WEEKS (You must confirm it with your vet)

PREGNANT CAT 

UNHEALTHY CATS IN GENERAL

CAT IS IN PAIN 

UNWELL CAT in GENERAL

NOT FULLY VACCINATED KITTENS

DEPOSIT FEE: 

We take $70 deposit fee per cat. If you have 2 cats we take $140 deposit fee etc...

RESCHEDULING/CANCELLING & LATENESS:

If you have to cancel/ reschedule your appointment in 2 days prior your appointment, deposit fee can not be refunded as it will turn to a cancellation fee.

Please note, Groomzy is not open on Sundays, Mondays nor on Thursdays. 

If you have a Tuesday appointment, please cancel/change your appointment till 1 pm on Saturday. 

Why we can not give you back your paid $70/cat deposit if you cancel your spot in 2 days prior your appointment?

Groomzy is a "by appointment business". We dedicate our time to work on your cat in your booked allocated time. 

The $70 deposit is non-refundable because we have business running costs to cover for the time blocked off your appointment. Business running cost is for example: wages of staff, superannuation of staff, electricity cost such as heating, cooling and using lights in the salon. Those are the reasons we will keep the $70/ cat deposit. 

Please allow us to work on your cat for 2 hours allocated time!

MATTED CAT POLICY:

We are no longer accept cats with significant matting or pelting.  

AGGRESSIVE CATS: We are cat groomers; we do not sedate cats. Therefore, we are only able to work on cats who are friendly and let us to handle them!

Thank you for your understanding! 

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