Cancellation & Reschedule Policy

Please note that arriving late for an appointment could mean that we are unable to provide the full service you are booked in for as there is an allocated time for each service. Please be respectful of our time as we are a by-appointment business, and another client could have taken your appointment.

We send a friendly reminder to your phone number via our booking system 2 days before your appointment at 10 am. It is an automatic text message. Please reply in few hours so we will know if you are coming or we can book another kitty instead of you and avoid sitting in the salon and waiting for a no-show. You will have to reply Y to confirm or N to cancel your appointment. 

No Show: It means we are sitting in the salon and waiting for you to arrive while calls from us go unanswered. Customers who did no show on us will be put on a "black list" and we will not take your booking again as you did not respect our time and did not reply our calls. Groomzy is a one client per appointment salon. Cat grooming services can be from 20 minutes to 2 hours depending on the service and no-shows have a real impact on our business.  

To avoid anyone being upset, please call us to cancel or reschedule your appointment asap. Emergencies can happen, everybody can be sick including you, your kitty or your family members.

We will understand your situation and we reschedule or cancel your appointment.

Reschedule your appointment: Yes, we can reschedule your appointment. We understand situations arise where you need to reschedule and we can accommodate your request within reason, but not on a continuous basis.  

We send you a friendly reminder to your phone number via our booking system 2 days before your appointment at 10 am. Please try to reschedule or cancel your appointment at that time so another client can take your appointment. We are working by appointments, we are a small business, please support us by informing us in a timely manner and we can use that time to book in another client who may be on our waiting list.

Cancelation Fees and Charges: We do not currently charge fees for cancelations at this stage. We understand that in most instances when cancelations occur most clients have an understandable reason to do so.  Under exceptional circumstances you may be asked to pay a cancelation fee and/or pay for your next appointment up front if we have believe this is a fair request, particularly in instances of repeated cancelations or repeated last minute reschedules. Fees and charges are managed at our discretion.