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Policies

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​By making a booking with Groomzy, you agreed with Groomzy's Policy! 

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YOU ARE WELCOME TO BOOK WITH GROOMZY IF YOUR CAT:

HEALTHY 

FRIENDLY 

NON MATTED ( please see matted policy below)

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PLEASE DO NOT BOOK WITH GROOMZY IF ANY OF CONDITIONS BELOW OCCURS: 

PARASITES INSIDE FUR/ BODY (including flees)

RINGWORM

CAT FLU

BADLY MATTED FUR 

AGGRESSIVE BEHAVIOUR 

HAIR LOSS OR BALDING 

DISCHARGE FROM ANYWHERE 

SWELLING ANYWHERE 

OPEN WOUNDS 

CAT GIVEN BIRTH IN 3 MONTHS (You must confirm it with your vet)

MALES DESEXED IN 2 WEEKS (You must confirm it with your vet)

FEMALES DESEXED IN 3 WEEKS (You must confirm it with your vet)

PREGNANT CAT 

UNHEALTHY CATS IN GENERAL

CAT IS IN PAIN 

UNWELL CAT in GENERAL

NOT FULLY VACCINATED KITTENS

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DEPOSIT FEE: 

We take $70 deposit fee per cat. If you have 2 cats we take $140 deposit fee etc...

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Minimum service fee is $70/cat. 

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CHANGING A SERVICE:

You are booked for an allocated time. If you change your service to a shorter time, you will still be charged for the longer allocated time. Such as service with bath, without bath. 

If you brought your cat for a service what cannot be completed on your cat, your wished service will be cancelled and a $70 consultation fee will be charged for our time. Is the quality of your cat fur suitable for our offered service? Can you handle your cat home normally or not? 

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RESCHEDULING/CANCELLING & LATENESS:

If you have to cancel/ reschedule your appointment in 2 days prior your appointment, deposit fee can not be refunded as it will turn to a cancellation fee.

Please note, Groomzy is not open on Sundays, Mondays nor on Thursdays. 

If you have a Tuesday appointment, please cancel/change your appointment till 1 pm on Saturday. 

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Why we can not give you back your paid $70/cat deposit if you cancel your spot in 2 days prior your appointment?

Groomzy is a "by appointment business". We dedicate our time to work on your cat in your booked allocated time. 

The $70 deposit is non-refundable because we have business running costs to cover for the time blocked off your appointment. Business running cost is for example: wages of staff, superannuation of staff, electricity cost such as heating, cooling and using lights in the salon. Those are the reasons we will keep the $70/ cat deposit. 

Please allow us to work on your cat for 2 hours allocated time!

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MATTED CAT POLICY:

We are no longer accept cats with significant matting or pelting.  We do spot mat removal on small areas such as armpit, inside back legs. You will have to inform us about it and we will put a 30 mins extra time for $50 surcharge. Please keep your cat on a regular schedule to avoid surcharge. 

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AGGRESSIVE CATS: We are cat groomers; we do not sedate cats. Therefore, we are only able to work on cats who are friendly and let us to handle them! 

If your cat is not suitable for a sedation free service by showing aggression or extremely scared and the groomer has to stop the grooming for the welfare of the cat/groomer, a $70 fee will be charged for our time. As long as you are able to pick your cat up and handle it normally at home without it trying to scratch, freak out or bite, then usually a cat is suitable for a sedation free grooming. 

Thank you for your understanding! 

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